Refund Policy

Last updated: May 15, 2026

Summify sells prepaid credits for AI transcription and summarization. Payments are processed by Paddle.com Market Limited (“Paddle”), our merchant of record. Because Summify delivers digital credits instantly after purchase, refunds are generally not available once credits are delivered, except for verified billing or processing errors or where required by law.

Overview

Credits are added to your account after Paddle confirms payment. This policy explains when we can offer a refund or credit correction. Contact us at support@summify.net or via the Contact us page for the qualifying cases below—not for general change-of-mind requests.

When refunds are usually not available

The following are generally not eligible for a refund (except where applicable law requires otherwise):

You changed your mind or no longer want the credits.
You have unused credits left in your account after purchase.
You are unhappy with summary quality on a job that completed successfully.
You bought the wrong credit pack by choice.
Free or promotional credits (including signup bonus credits).

When we may refund (errors only)

We may approve a refund or credit correction only when we can verify a billing or system error. Contact us promptly with your Summify account email, purchase date, and Paddle transaction ID if available.

Duplicate payment: you were charged twice for the same credit pack purchase.
Credits not delivered: payment succeeded but the purchased credits never appeared in your account.
Wrong charge amount: you were charged incorrectly and did not receive the credits you paid for.
Duplicate credit deduction: credits were removed from your balance more than once for the same completed job, or credits were deducted without a successful summary (system error).
Unauthorized purchase: you did not authorize the transaction (subject to investigation).
Legal requirement: where consumer law in your country mandates a remedy we cannot refuse.

Failed processing and mistaken deductions

Credits are deducted only when a summarization job completes successfully. Failed jobs should not consume credits.

Failed job: if processing fails and no summary is saved, you should not be charged for that job. If credits were deducted anyway, contact us—we will restore credits or resolve the error.
Checkout canceled or payment failed: you are not charged and no credits are added.
User or file issues: unsupported formats, corrupt uploads, or content you cannot lawfully process are not billing errors—no payment refund.
Service outage: if a verified platform outage caused a confirmed billing mistake, we will correct it (restore credits or refund the erroneous charge only).

How to report an error

Email support@summify.net or use our Contact us page for the error cases above. We aim to respond within 5–10 business days. If we approve a payment refund, it is processed through Paddle to your original payment method and may take extra time to appear on your statement.

Include: account email, what went wrong, date/time, credit pack or job details, and Paddle transaction ID if you have it.
For mistaken credit deductions: describe the job and whether a summary was produced.
Approved payment refunds may remove the corresponding unused credits from your account. We do not refund purchases where credits were correctly delivered and simply not used.

Chargebacks and Paddle

Please contact us before opening a payment dispute so we can resolve the issue faster. Chargebacks and approved refunds initiated through Paddle may reverse credits that were granted for that purchase.

Paddle’s consumer terms apply to payment processing: https://www.paddle.com/legal/invoiced-consumer-terms